Lift recovery in the first 14 days.
Without touching your stack.
A recovery layer on top of your existing CRM and payments stack. Test new flows, tones, and channels in an afternoon. Shift accounts out of early delinquency before they age into collections. Catch it while it's still a conversation, not a collections case.
Designed for operators running high-volume recovery, where speed and flexibility directly move margin.
Early-stage recovery is where ops teams lose control
Too many accounts, too few levers. The first 30 days is where most recoverable revenue quietly slips into write-offs. It's also where your CRM gives you the least room to experiment.
Every day past due costs recovery rate
Recovery probability drops sharply after day 14 and again after day 30. What you don't recover in that window ends up as a write-off, a credit-bureau flag, or a file sent downstream at a fraction of the original value.
CRMs give you one template, not a testbed
Your existing stack sends the same reminder sequence it was configured for on day one. Changing the tone, channel order, or timing means a change request, a dev sprint, and a deploy. So nothing changes.
Heavy-handed recovery kills the next purchase
BNPL margin lives on repeat customers. A single firm message sent too early destroys the relationship you need for the next basket. Tone and timing are margin levers. Most teams can't pull them.
A recovery layer on top of your core system, not a replacement for it
Your core stack keeps handling ledgers, debit orders, and compliance. PayChasers sits on top of it to run early-stage recovery. This is the slice where most CRMs have a fixed template and no way to experiment.
Ship a new recovery flow in an afternoon. Without touching your core system.
A/B test tone, channel order, and timing on live accounts. No code release. No CRM change request. No migration. Your ledger of truth stays put. The recovery layer evolves on top of it, at the speed of ops, not engineering.
Early pilots are testing exactly this: moving the day 7 to day 14 recovery number by iterating on timing and channel mix, weekly. Something you cannot do inside a fixed-template CRM.
Lift recovery in the first 14 days
Shift accounts out of the early-delinquency bucket before they age into write-off territory. Escalation ladders run automatically from friendly nudge to firm notice, with full override control for ops when a case needs human judgement.
Raise response rates on the channels customers actually use
Reach customers on email, WhatsApp, or both. In South Africa, WhatsApp open rates dwarf email. Assign the right channel per customer and per escalation stage, not whatever your legacy CRM was built to send.
Align follow-ups with real cash availability
Schedule recovery around SASSA payouts, payday cycles, and month-end. The windows when customers can actually pay. A reminder sent three days too early is a reminder wasted.
Audit-ready by default
Every reminder, every channel, every timestamp logged automatically. Built with POPIA and the National Credit Act in mind. When compliance asks, the data is there. Exportable, immutable, per-customer.
Full control when ops needs it
Pause any flow, override tone, freeze an account, or take it off-platform with one call. PayChasers runs automatically, but never takes control away from your team when a case needs human judgement.
How it works in your system
Five steps from missed payment to recovered revenue. Your system triggers it. PayChasers handles the rest.
A customer misses a payment
Your system detects a missed instalment, failed debit order, or overdue balance.
Your system triggers PayChasers via API
One API call creates a recovery chase with the customer's details, amount, and preferred channel.
PayChasers sends automatically
Day 1: Friendly reminder via email + WhatsApp. Day 3: Follow-up with firmer tone. Day 7: Escalation. Final notice.
Customer pays
The right message, at the right time, on the right channel. Recovery without friction.
Your system is notified instantly
Webhook or Zapier trigger fires the moment the chase is marked as paid. Your records update automatically.
Live in days. No CRM migration. No system rewrite.
REST API
Push payment events via our versioned API. We handle reminders, escalation, and reporting. Your system stays in control.
Zapier
Connect to 8,000+ apps without writing code. Trigger chases from your existing tools and get notified when payments are recovered.
Webhooks
Get instant notifications when chases are created, follow-ups are sent, or payments are recovered. Keep your systems in sync.
{
"paymentName": "Missed instalment #1042",
"amount": 850,
"currency": "ZAR",
"clientEmail": "customer@example.com",
"clientName": "Thabo M.",
"chaseType": "CLIENT_PAYMENT",
"autoChase": true,
"deliveryChannel": "BOTH"
}One API call. Auto Chase handles the rest: friendly, professional, then firm.